V.I.P. MONEY BACK GUARANTEE INSTRUCTIONS, TERMS & CONDITIONS

RETAILER INSTRUCTIONS

In the event that a customer wishes to return a V.I.P Product please advise them as follows:

Go to www.nettexequine.com/range/VIP and read the instructions on how to claim.
Claims can be made via email only
Ask them to return the remaining product along with a note of their full name and email address to:
Marketing VIP Returns
Rumenco Ltd T/A Nettex,
Stretton House,
Derby Road,
Burton on Trent,
Staffordshire,
DE13 0DW
If a valid claim is submitted, then they will receive a direct credit to the RRP of the product plus the 2nd class standard postage rate for up to a 2kg parcel of £3.20.

CONSUMER INSTRUCTIONS

To submit a valid claim please provide the information below using our claim form which you can find alongside this document on our website:

Full Name*

Email Address*

Telephone Number*

Name of Product*

Product Size*

The reason/s why you felt the product was not effective*the product did not workhorse did not eat the product

Store Name*

Postcode of Store (where the product was purchased)*

Date of Purchase*

Upload / Copy of the original till receipt showing clearly the purchase date, product description and the amount paid*

Weight of horse product was being given to*

The amount of product you gave the horse each day*

Information regarding any other supplements or veterinary treatment the horse may be receiving

Number of consecutive days you fed the supplement to your horse*

In the event that your claim is successful we require bank details to supply a refund, please provide your sort code, bank account number and card holder name. Credit will be paid to the account in the event that your claim is validated. You will be updated on the progress of your claim via email. You should be notified within 30 days.

Bank Account Number*

Sortcode*

Card Holder Name*

I confirm I have read the Terms and Conditions*

Please also return remaining product along with a note of your name and email for tracking purposes to:

Ellie Cashmore – Marketing VIP Returns
Rumenco Ltd T/A Nettex,
Stretton House,
Derby Road,
Burton on Trent,
Staffordshire,
DE13 0DW

Please read the terms and conditions in full to ensure your application is valid.